• B.H.D LLC maintains the www.sweet-factory.ae Website.
• United Arab of Emirates is our country of domicile” and stipulate that the governing law is the local law. All disputes arising in connection therewith shall be heard only by a court of competent jurisdiction in U.A.E.
• Visa or MasterCard debit and credit cards in AED will be accepted for payment
• We will not trade with or provide any services to OFAC and sanctioned countries
• Customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website
• Cardholder must retain a copy of transaction records and Merchant policies and rules
• User is responsible for maintaining the confidentiality of his account

Privacy Policy: 

• All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties
• www.sweet-factory.ae will not pass any debit/credit card details to third parties
• www.sweet-factory.ae takes appropriate steps to ensure data privacy and security including through various hardware and software methodologies. However, www.sweet-factory.ae cannot guarantee the security of any information that is disclosed online
• The www.sweet-factory.ae is not responsible for the privacy policies of websites to which it links. If you provide any information to such third parties different rules regarding the collection and use of your personal information may apply. You should contact these entities directly if you have any questions about their use of the information that they collect.
• The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore, the Customers’ are encouraged to frequently visit these sections to be updated about the changes on the website. Modifications will be effective on the day they are posted.

Website Usage:

Terms and conditions commonly apply to all users who access this website. The site may include content, images, graphics, videos, and third party links or links to third-party website. Sweet-Factory.ae does not regularly review the information provided by the third party links or websites. We do not endorse the materials and any information pertaining to the third party sites. By using our website, you agree that you we are not liable for any form of liability arising from accessing the third party website. You acknowledge and agree that all the usage related to a third party website is done at your own knowledge and risk.

We also recommend you to be careful or do not disclose the personal information to third party sites. If you intend to do so, be sure to read the privacy policy and terms and conditions, terms of use of the third party website.

We offer conditional permission to all our users to access the website in agreement with the Terms and Conditions.

You shall have no right to transfer, rent, assign, exploit, resell, and involve in any other activity that is related to commercial trading or exploitation of any products or services offered by us, to any third party.

You are granted permission to use this website only for

  • Your personal uses and non-commercial uses
  • You are allowed to download a copy of the materials or images from the website, but only for your personal and non-commercial use.
  • You agree not to launch or use or be a cause to launch or use any computerized, automated or hybrid system or any program that connects with our website or online ordering site. It includes limitation, distribution of vouchers, codes, spiders, publishing data, offline readers, pop up windows, and all other elements that may display anything similar to our site.
  • You agree not to collect any sort of personally identifiable information from our site.
  • You agree not to use any kind of communication you had with us for any commercial purpose.
  • You shall not solicit for any reasons on any of the users of our site.

Intellectual Property Rights:

Our site has many valuable intellectual properties which include but not limited to logos, trademarks, copyrights, used by us and our subsidiaries and affiliates. The intellectual properties are used to create a distinctive outlook on quality of products, services or otherwise offered by us. These logos or trademarks or otherwise any property rights related to our site are secured from reproduction in any form under national and international legal policies. All information you access at the site are the exclusive property of Sweet-Factory.ae. We do not endorse any views on third party links or hyperlinks you access on our site. Neither explicitly nor implicitly had we associated with any claims or warranties that may arise in relation to third party claims.


By accessing our site, you agree and consent to receive communications in any form, like SMS, email or other electronic mode of communications or even through postal communications, as the case may be. You shall agree that all the agreements, notices, communications and otherwise any form of communications that we provide you through email or otherwise is entitled as the transaction between the customer and us.

Your Account:

You shall have the sole responsibility to maintain the confidentiality of your account related information, password and otherwise any kind of information to restrict third party access through your account. You shall also accept that you are held liable for all the transactions and activities that occur under your registered account.

We ensure to secure your data. We have all rights to refuse the service, terminate your account, cancel orders, remove or edit content as we discrete.

Pricing and Products:

All products we listed on the websites, the price, description, and terms are subject to change. We hold the sole right to change, remove, modify, suspend, or discontinue the sale of any product at any time with or without notice at our discretion. We are not liable to you or you any third party site for any changes, amendments, dismissal or discontinuation of any product listed in our site. To know more about pricing and products, check our terms of sales.

Delivery Policy:

We deliver within UAE within 24h or less. All shipment will be done by a third party courier. Delivery is free from orders above AED 100 and below shipping charge of AED 13 – AED 25 will be added at the time of check out. Avoid any delivery delay by providing your full address along with your contact details.

Cancellation Policy:

Customer can cancel their order within 12 hours; refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45days for the refund transfer to be completed.

Return and refund policy:

We accept returns within 7 days of receipt, only if their delivery packaging has not been opened or the products are damaged or wrong product. Please notify us and return the box in its original packaging. In such instances, we will endeavour to send you replacement products or refund the payment.
We can only accept returns of products that have not been tampered with, are sealed and remain in the original packaging. If all these conditions are met, please ship your products back to us using a registered courier service and we will issue a full refund. Please note that we reserve the right to refuse any returned shipments if the product has been used or tampered with. Shipping & Handling fees are non-refundable.
All refunds will be done only through the Original Mode of Payment


You understand that Sweet-Factory.ae is not an allergen-free, vegetarian, gluten-free business and its products may contain or come into contact with items or food products containing dairy, soy, eggs, wheat, peanuts, coconut, tree nuts, flour, chocolate, milk and sugar, and/or other allergy causing ingredients. We cannot guarantee the absence of cross-contamination from allergen causing products. Sweet-Factory.ae is not responsible for any allergic reactions and is indemnified in the event of any claims arising from allergic reactions.